The success of your delivery business ultimately rests upon your ability to get your goods to where they need to be within an allotted time whilst simultaneously providing a great experience for the customer. And from the customer’s perspective, an excellent experience is represented by having your goods turn up safely when they’re supposed to and being kept in the picture as to where they are whilst en route. 

Here we look at how the latest mobile technologies can be employed to efficiently manage the customer experience, as well as improving the efficacy in your delivery setup.

Operational Efficacy

Mobile technologies can have a majorly positive impact on your operational tasks, with labour-intensive jobs able to be automated. It can also allow your entire network to be monitored 24/7, with all activities being analysed and inefficiencies being highlighted and acted upon. You’ll also find that with facilities like automatic document storage, paperless distribution and mobile proof of delivery equipment on offer, you’ll spend far less time locating errant documents and tracing lost deliveries. 

Customer Satisfaction

When customers are informed and not having to chase deliveries, they are typically much more satisfied with the service they are given. Even if their goods are delayed for some reason, if they don’t have to spend time and energy chasing them up, they’ll typically have much more patience and be much more content.

With mobile delivery technologies in place, your customers are updated throughout the delivery process, meaning that there are no surprises, such as goods not going out on the truck or unexpected delays.

Transform Your Delivery Operation

Mobile delivery technologies are the key to both efficiency of operation and customer satisfaction as it turns your goods delivery business from a reactive model to a proactive one. Sure there is a cost involved in implementing it, but you’ll recoup your investment and then some, through efficiency savings as well as the fact that you’re able to compete in a market where more and more businesses are enjoying the benefits that it provides.

It might sound like a cliche, but it is a real case of “can you afford not to?” when it comes to mobile delivery technology, as consumer demands increase each year. In fact, it’s more a case of when and not if it’s adopted, for goods delivery companies that want to survive in the long term.

If you’d like to know more about anything discussed in this blog, you should head over to our website www.hub360.ie and take a look around. However, if you’d like to talk with us about how you can enjoy all the benefits that mobile technology offers, fill in our contact form http://bit.ly/2SSuuEC and we’ll get back to you as soon as we can.