Are You Meeting Your Customer's Expectations? - Today providing transparent delivery updates is the new norm
The paradigm of customer expectation has always been an important factor in the supply chain and logistics sector and that is most certainly the case now. In fact, it is a crucial aspect that’s shaping the future of the transport industry, as businesses are having to embrace mobile technologies to meet these seemingly ever-increasing standards.
Customers of all kinds are wanting their goods to be delivered both quicker and with more transparency and very often these delivery process improvements are often expected at a low or zero cost. Manufacturing is also becoming increasingly customised, which is great news for consumers, but it means that B2C and B2B transport networks are under very real pressure to meet this requirement.
Embracing the Latest Distribution Technologies
Whether talking about route planning app technology, distribution software or mobile POD apps, the latest distribution technologies are being leveraged by companies to make them leaner and better able to cope with this pressure. They are also being used to allow a large degree of contactless working during the ongoing pandemic.
The applications of this technology exist at all stages of the supply chain, with data analytics, automation, and real-time monitoring of trucks being just some of the ways in which improved efficiency can be achieved. These technologies also allow these efficiencies to be obtained whilst simultaneously reducing costs, meaning that it is something that’s truly revolutionising the way things work in the sector.
Being Digitally Fit is a Key Challenge
One of the key challenges in this regard is for distribution businesses to be digitally fit to be able realise these obvious advantages. Before Covid-19 came around, many companies were slow to embrace the digital transformation process, choosing to carry on as they were in the hope that they could continue to compete. What these businesses are now finding, however, is that they are getting left behind or they’re simply not able to deliver what customers want.
Businesses live or die on their ability to meet customer demand, because if you cannot supply a standard of service that someone else does, you’re going to lose out. There is an increasing number of enterprises that are carving out market share based on their ability to exploit digital technology to provide great service and in turn, customer satisfaction.
The Long-Term Future of the Logistics Industry
What does all this mean for the long-term logistics sector? Well, it means efficient delivery operations are increasingly becoming the norm. This means that anyone not utilising what digital transformation offers will likely find it very difficult to meet the standards expected by the average customer.
Over the next 5-10 years, we will likely see larger operators collaborate with smaller companies to provide more flexible delivery options for the last mile of delivery. Crowd-sharing startups are also thought to be set to play a major role in what lies ahead for the logistics industry. Sure, none of this is set in stone, but it does seem the most logical of potential routes to be taken.
The Power to Set Your Potential Free
What the future holds for fleet control, load management and logistics in general is highly dynamic and is being constantly shaped by what customers want and how they want it. Technological advancements are the key element in this equation, as they are the only way in which delivery providers can make the improvements that are being seen by customers as a minimum standard.
At HUB 360 Ireland, we offer the technology solutions you need to optimise the way in which your delivery operation works. Our platform allows for true 100% no-contact delivery operations, as well as enhancement of efficiencies to be enjoyed across your entire distribution network. It hasalready helped many businesses across Ireland to become more resource efficient and gain greater customer satisfaction as a result.
If you would like to know more about the HUB 360 platform, simply visit us online at www.hub360.ie where you’ll also be able to book yourself a no-obligation demonstration of what it can do for your business. All you need to fill in your details on the form https://bit.ly/2Vjj1AP and we’ll get back to you as soon as we possibly can.