The paradigm of customer expectation has always been an important factor in the supply chain and logistics sector and that is most certainly the case now. In fact, it is a crucial aspect that’s shaping the future of the transport industry, as businesses are having to embrace mobile technologies to meet these seemingly ever-increasing standards.

Much has changed in the business world since the end of March 2020 when Covid-19 became the world-restricting paradigm that it is today. This has necessitated many ‘brick-and-mortar’ businesses to switch to an ecommerce model, as customers have had to drastically change the way they make their purchases.