How Businesses Are Refocusing Digital Efforts On Changing Customer Expectations
Much has changed in the business world since the end of March 2020 when Covid-19 became the world-restricting paradigm that it is today. This has necessitated many ‘brick-and-mortar’ businesses to switch to an e-commerce model, as customers have had to drastically change the way they make their purchases.
That’s not to say that this wasn’t happening already for reasons of convenience before Covid-19, but the pandemic has certainly accelerated the shift. As businesses try to work around the often draconian social distancing measures that have been imposed, digital solutions offer hope.
A Short-term Situation or a Shift That Will Stick?
Now, we don’t know yet whether this change is a permanent one, however, it would seem that it’s one that is certainly here for the time being. What needs to be considered in either sense is how to meet the changes that have occurred in what customers now expect from businesses in this new world.
What’s needed to maintain customer satisfaction levels is the digital infrastructure to cope with increased inquiries and automations to assist the website customer experience. These are just two of the ways in which digital and mobile technologies can be leveraged to meet the increased demand being placed on e-commerce platforms.
If a top-notch service isn’t offered by any given business, then customers will simply go to another company that does offer it. Now, more than ever before, businesses operating mainly online need to offer an experience that both attracts new customers and keeps them.
The HUB 360 Platform Helps Businesses Transform
At HUB 360, we have a suite of readily-avaible tools that businesses can use to better engage with their customers in the digital world. Via desktop or mobile app, businesses are able to monitor their website and delivery processes to ensure the highest levels of customers service.
Our distribution software platform can facilitate scalable requirements for:
Online ordering
Online chats
Delivery status
Order updates
What’s more, 3rd party integration allows hauliers to seamlessly embed our platform, allowing precise control of route planning via our route planning app, fleet control, proof of delivery (POD) and much more. Through the use of cutting-edge mobile technologies, our customers get the tools they need to meet and indeed exceed their customers’ expectations.
Want to Know More? Come Check Us Out Online
If your business is need of a digital transformation to help you meet your customer expectations, then you should come and visit us online at www.hub360.ie today. There you’ll find lots of information about what makes using our platform a wise move for any delivery-based enterprise.
Alternatively, if you would like a demonstration of what our platform can do for you, all you need to do is select the ‘Request a Demo’ button on our homepage and fill in your contact details. From there, we’ll be in touch as soon as we can.
Thanks for reading. Check back with us again soon for more from the home of optimized transport and delivery.